6 Signs It’s Time to Outsource Microsoft CRM User Support

If you’re running Microsoft Dynamics CRM in your organisation, it’s easy to fall into the trap of thinking you need to support the system internally. But that doesn’t always make sense, from a financial, resourcing or practical perspective. Here are six telling signs that it might be time to consider using an outsourced Microsoft CRM […]

Getting Microsoft CRM Help: The Easy Way

Microsoft CRM Help

Once an installation of Microsoft Dynamics CRM is complete, the question remains: How will you provide users with Microsoft CRM help and support? The how-to questions… Reporting… Requests for new fields, workflows, users… Troubleshooting… and (gulp) persistent problems that don’t seem to go away.   And what happens when your CRM person goes on holiday. […]

New Service: Dynamics CRM Cloud Migration

MSCRM Cloud Migration

Many Microsoft Dynamics CRM customers who are currently using on-premise software are contemplating a move to the cloud. But while the benefits of reduced software and hardware maintenance are often compelling, it’s the migration itself that can be a deterrent. That’s because it’s not easy. Especially if you’ve had your CRM for a while, have […]

Customer Relationship Management System in Retail Marketing

CRM in retail

A sound and well-rounded customer relationship management system is an important element in maintaining your retail business. Not only is customer relationship management in retail a business strategy, but it is also a powerful tool to connect retailers with their consumers. Developing this bond is essential in driving your business to the next levels of […]

How to Improve Customer Service with Customer Relationship Management (CRM)

crm for customer service

Regardless of its size or market reach, every business aims to deliver positive customer service. But the reality can be a struggle, due to constraints around time, staff, or other resources. As a result, customer growth and other aspects of the business suffer. This is where CRM, or customer relationship management, comes into play. CRM, […]

Five Essential Characteristics of Cloud Computing

Characteristics of Cloud Computing

When companies sign on to cloud computing, they contract remote services instead of providing the hardware and software physically located in their own offices. CRM is an excellent application for cloud computing. Network speeds are good enough, pricing is extremely positive, and the skills and resources do not have to be inhouse. The five essential […]

Top 3 Priorities for New CRM Adopters

Once a business has decided to implement a customer relationship management (CRM) system, the first thing to do is identify low-hanging fruit. What is low-hanging fruit? They are the simple things, goals that can be quickly reached by introducing changes or solving problems. Remember, every business process has weaknesses which will reduce profits or productivity. […]

Customer Relationship Management: CRM Integration as a Business Strategy

Customer Relationship Management (CRM) applications offer a better understanding of what customers need. CRM is a sales and marketing tool but can be extended through the whole lifecycle with customers to ?provide for multiple touchpoints between the company and its customers. CRM is much more sophisticated than integrating the functions of a telephone, date book, […]

Using Customer Relationship Management Systems in Healthcare

Customer relationship management (CRM) is a highly effective tool for healthcare organizations. For one, it provides for a communication solution among its members, resulting in improved healthcare delivery systems and increased loyalty among patients, stakeholders, and other key persons at lowered costs. By tailoring the system to suit specific service offerings, CRM can support key […]