Outsourced support for Dynamics CRM. 

CRM success without the hassle. With an expert outsourced helpdesk, your users will be happy…and your IT department even happier.

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Why outsource your CRM helpdesk?

It’s a struggle for your IT team.

Constant user questions. Reporting requests. Broken workflows. Customisations.

On top of everything else they have to do, supporting Microsoft CRM is tough. You’ve got to find skilled staff and then keep their skills up-to-date AND deal with holidays and absences.

Wouldn’t it make better sense to take CRM support off their plate and hand it to a team of Dynamics 365 experts? All for a flat fee that makes budgeting a breeze?

Why outsource your CRM helpdesk?

Free Your IT Department

From the time and training needed for Microsoft CRM support.

Get Fast Resolution

Expert help will improve user satisfaction and put an end to technical roadblocks.

Stay in Control

With an online ticketing system and SLAs. Not to mention a predictable fixed cost.

365-day Service

No more holiday coverage or short staffing issues. Our team is here whenever you need them.

How does it work?

We support all Level 1, 2 and 3 requests, with your users logging their requests directly in our ticketing system or using a dedicated helpdesk number. Our support packages cover:

Level 1

How do I..? 

Examples: report on my data, link entities, and other common user requests

Level 2

Add a new

Examples: field, user, workflow, dialogue

Level 3

Troubleshooting + updates

Examples: recurring problems, broken workflows. Excludes development

Pricing that works for you

We offer three great pricing plans to suit every business need. Think of it like this: every plan is far cheaper than hiring a FTE. Pricing is listed at annual rates, but you can pay quarterly (for a little extra).

Pay-As-You-Go

$150/hour* 

  • Access to multiple expert support engineers with enterprise-level Microsoft CRM experience
  • Support available 9am – 5pm Monday-Friday
  • Minimum 4 hours
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Pro: MOST POPULAR

$1,000/month*

  • Access to multiple expert support engineers with enterprise-level Microsoft CRM
  • experience
  • Support available 9am – 5pm Monday-Friday
  • Up to 3 days support per quarter
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Gold

$2,000/month*

  • Access to multiple expert support engineers with enterprise-level Microsoft CRM experience
  • Support available 9am – 5pm Monday-Friday
  • Up to 7 days support per quarter
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*pricing excludes GST. Terms and conditions apply – please contact us for further details.

Why Mr CRM?

Mr CRM is part of Simient, a CRM services specialist with nearly 15 years of experience in enterprise-level Microsoft Dynamics CRM installations and support. We offer:

  • A dedicated national team of friendly Microsoft Dynamics CRM professionals
  • Super users, developers and solution architects available for additional support
  • Fully Australian, no offshoring

But what if?
Yes we can help you if you:

  • Use either Microsoft 365 online OR on-premise
  • Have substantial customisations or workflows
  • Require additional services like implementation, administration, customisation, integration, user training or development
  • Need outside-hours support
  • Need to move from on-premise to online

What else can you do?

As 100% focused Microsoft Dynamics CRM specialists, we can help with just about anything. Whether you need an entirely new CRM system, to fix a poorly-designed one, integrate with your business systems, or migrate to the cloud.

Implement

Enjoy an easy start with expert help to install and customise Microsoft Dynamics CRM.

Migrate

Time to migrate to Dynamics 365? Get expert help for a trouble-free transition.

Integrate

Improve automation and workflows by integrating your CRM with other systems.

Get started with Mr CRM

If you have a question or would like to get started with support or services for Microsoft Dynamics CRM, please provide your details and we’ll get in touch within one business day. You can also call us on 1300 167 276