MrCRM provides the full range of services needed to look after your customer (or other) relationship management system from cradle to grave. Naturally, all our staff are Microsoft-certified, with deep technical expertise and extensive hands-on / real-world experience.
CRM & xRM Design and Implementation
MrCRM’s design and implementation service ensures that the cost of getting your fully functional Micorsoft Dynamics CRM system up and running is kept to a minimum and that your time and effort is also leveraged to the best result possible.
Customisation & Development
MrCRM has its own team of developers that are highly skilled in customising Microsoft Dynamics CRM to meet the specific requirements of its customers. As a result of our experience, we have developed our own range of plug-ins that address common customisation requirements, further reducing the development cost and effort for our customers. We also develop a wide range of specialist business applications, using the xRM platform to speed time to market and reduce the cost of development.
CRM Project Remediation
We are often called by other partners or customers into help fix CRM and xRM projects that have gone astray or to resolve complex customisation issues. We can provide technical experts to work as part of the customer or partner’s project team or take over management of the entire project.
MrCRM can deliver all your Microsoft CRM and xRM training needs from standardised Microsoft courses through to on-site courses tailored for you. Whether it is a two hour end-user course or a five day administrator’s course (or anything in between) our training effort is focused on ensuring your staff have (and maintain) the skills needed to get the most out of your investment.
Support & Maintenance
MrCRM offers a range of support and maintenance packages that will ensure your relationship management system continues to operate optimally once it has been installed. For a predictable and affordable monthly cost, MrCRM can troubleshoot and resolve any system problems, answer staff ‘how-to’ support queries, update the system with the latest Microsoft releases, fine-tune the database performance and adjust workflows to ensure the system continues to support your evolving business processes and practices.